DMV Makes Changes


Last updated 6/3/2024 at 9:15am

Beginning June 3, the California DMV will eliminate simple transactions in office visits that can easily be completed online or through other convenient options, expanding its digital services.

DMV Director Steve Gordon said that the DMV does not want their customers to wait for services longer than they need to.

“The DMV is becoming a mobile-first operation, and simple renewals are easy self-help transactions that don’t require an office visit. Just go online. It will save you time, and it will save time for Californians in our offices who need to be there”, he said.

The following services will no longer be available in DMV offices:

- Simple vehicle registration renewals that are not past the due date.

- Driver’s license renewals that do not require an in-person visit.

- Requests for copies of vehicle registration records, which show a vehicle’s ownership history.

- Requests for copies of driver’s license records, which show a driver’s history.

- Replacing a lost or stolen driver’s license/identification card.

Customers accustomed to completing these tasks in person need not fret because the DMV has spent the last few years digitizing services, improving efficiency and making more than 90% of transactions available on a phone, tablet, laptop or computer. These transactions are available online or by mail, and in some cases at kiosks, over the phone or through DMV business partners.

The expanded digital services could potentially reduce office visits by 200,000 customers a month, about 2.4 million trips in a year, the DMV projects.

There are some transactions that require an in-office visit, like finalizing a REAL ID application. The DMV encourages customers to start their application online to limit the amount of time it takes to complete the process in an office.

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